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Everywhere you read, discussions around AI everywhere. It’s in the tools we use, the news we read, and the discussions going on in almost every industry. But with AI so embedded in our conversations, AI fatigue has set in. IT practitioners are beginning to tire of promises that AI will revolutionize the world overnight, and skepticism is growing.

About Apple @ Work: Bradley Chambers managed a company’s IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, a mobile device management system, enterprise Wi-Fi, 1000’s of Macs and 1000’s of iPads, Bradley to highlight ways Apple IT managers deploy Apple devices, build networks to support them, educate users, stories from the trenches of IT management, and how Apple can improve its products for IT departments.

AI is changing device management, but it won’t replace the people who oversee the work. What it will do is drastically reduce onboarding times for new hires and improve the training process for junior IT staff, helping them manage devices more efficiently than ever before.

Focus on what IT teams do best

Managing large fleets of Apple devices requires more than just technical know-how. IT professionals must understand security protocols, meet unique user needs, and adapt to ever-evolving technology. AI can help with many of these challenges, but it won’t replace IT staff any time soon. Instead, AI will take on routine, time-consuming tasks, freeing IT teams to focus on strategy and higher-level problem solving.

AI will allow teams to automate functions, allowing IT professionals to spend less time on manual maintenance and more time on tasks that require their expertise, such as improving user experiences, optimizing security configurations, and solving complex problems unique to their organizations.

AI-powered device management platforms simplify the management of device fleets by automating tasks that previously required in-depth technical knowledge. New IT employees can now step into their roles without needing months of training. Here’s how AI integration helps:

With AI handling the more repetitive tasks—like deploying configurations, pushing software updates, and enforcing security policies—junior IT staff can focus on higher-level tasks from the start. AI tools can offer guided workflows and next-step suggestions, helping new employees feel more confident navigating the system.

AI-powered learning curves

Switching MDM vendors is often daunting for IT teams, as it typically requires learning about workflows, configurations, and system features. But AI-powered MDM tools make these transitions more seamless by simplifying system setup and management tasks:

Another place I see AI impacting IT teams managing Apple’s fleets is when companies switch to a new device management vendor that uses AI. The system can help IT teams quickly learn how to work within the new platform. The fundamentals of Apple’s management are roughly the same from vendor to vendor, so AI input will enable teams to speed up the results they’re looking for versus learning about menus and inputs.

Wrap up

There’s a lot of work to be done here, but IT teams can call BS a mile away. They know that AI is a piece of the puzzle in how the industry develops. The companies that you can trust on AI are the ones that have mature approaches to how they position their offerings.

Apple @ Work is brought to you exclusively by Mosylethe only Apple Unified Platform. Mosyle is the only solution that integrates into a single professional platform all the necessary solutions to seamlessly and automatically deploy, manage and protect Apple devices at work. Over 45,000 organizations trust Mosyle to get millions of Apple devices up and running effortlessly and affordably. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with Apple.